"London" (Original London Framed Painting)

At Make it Soph; I strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy with your purchase, I am happy to help. Please review the return policy below:

1. Eligibility for Returns

• Returns are accepted within 14 days of the delivery date.
• The painting must be in it's orignal condition, without any signs of wear, damage or alteration.
• Custom or commissioned artwork is non-refundable unless it arrives damaged.

2. Return Process

• To initiate a return, please contact me at makeitsoph@gmail.com within the 14 day window, including your order number and reason for the return.
• Once the return is approved, you will receive instructions on how to safely pack and ship the piece back to me.

3. Return Shipping

• Customers are responsible for return shipping costs, except in cases where the piece arrives damaged.
• It is recommended that you use a trackable shipping service, as I will not be responsible for lost or damaged returns.

4. Refunds

• Once I recieve and inspect the returned piece, I will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7 working days.

5. Damaged or Defective Items

• If your piece arrives damaged, please contact me within 48 hours of delivery. Include photographs of the damage and the packaging.
• I will arrange for a replacement (if applicable) or a full refund.

6. Non-Returnable Items

• Custom Artwork
• Commissioned Paintings
• Personalised Pieces
  (unless the above are damaged)

If you have any further questions regarding this return policy, please don't hesitate to get in touch at makeitsoph@gmail.com

Thank you for choosing Make it Soph

My aim is for your artwork to maintain its appearance for years to come. Proper care and maintenance are essential to preserving the quality and vibrancy of your piece. Please follow the care instructions below to ensure your piece remains in good condition.

1. Handling

• Always handle your artwork with clean, dry hands.
• Avoid touching the surface of the piece directly as much as possible to prevent oils and dirt transferring onto the artwork.

2. Cleaning

• Dust your artwork gently with a soft, dry and lint-free cloth (such as micofibre). Avoid using feather dusters, which can catch on the texture of the artwork.
• Never use cleaning sprays or chemicals on the surface of the piece, as they can damage the paint or finish.

3. Placement

• Avoid hanging your artwork in direct sunlight, as UV rays can cause fading and discoloration over time.
• Do not place your artwork in areas with high humidity (like bathrooms or kitchens), as moisture can cause the paint to warp or deteriorate.
• Fluctuation in temperatures, or extreme heat/cold can cause damage to the canvas or warping of the wood.
• Keep you artwork away from heat sources, such as radiators or fireplaces, as excessive heat can lead to cracking and damage. 
• Avoid other objects pressing against the artwork, as this could cause indentation or perforation damage.

4. Framing

• If your artwork is unframed, consider using a high quality frame to protect the edges and add stability.
• If you opt for glass protection, ensure there is a gap between the glass and the surface of the artwork to avoid condensation and mold.

By following these care instructions, your artwork will continue to brighten your space for years to come. If you have any further questions or concerns about maintaining your artwork, feel free to contact me at makeitsoph@gmail.com.